How delighted was I when I received this email from one of my delegates last week!!

Hi Geoff 

I recently had the pleasure of taking part in the ******* training course you delivered in ****, Newcastle and just wanted to express my gratitude.

This was one of the most relatable, comfortable and yet professional training situations I have ever experienced - Thanks to your presentation style!

I felt compelled to give you a Balanced, Objective, Observed, Specific and Timely piece of genuine feedback. :D 

Unfortunately I don't use Facebook, Twitter or LinkedIn (professionally) so I feel I cannot gush publicly about how beneficial I found your training. (And as I'm new to the *******  I'm unsure [and afraid] as to whether I would be able to endorse you publicly). 

Thank you again for the great information and advice in dealing with the darker side of customer service (I'm sure EVERYONE present learned something valuable)



* = details removed for professionalism. 

Employee absence cost employers millions in sick pay, loss of productivity and lost business every day of the year. Learn how to manage absence professionally. Support those employees who are genuinely ill and take action on the "Sickie Days". 

Here is a summary of our full day Absence Management Workshop

Absence Procedures

  • Managers and employee’s responsibilities
  • Reporting procedure, Certification and Pay, Fit-notes

Return to Work

  • What is a return to work interview?
  • Using Questioning techniques
  • Interview Template

Long Term Absence

  • Managing term absence
  • Return to work
  • Medical reports
  • Disability 
  • Occupational Health

Health and Well Being

  • Maternity, Long term illness, AWOL
  • Drug and alcohol abuse
  • Stress and Mental Health 

Developing an “Attendance Culture”

When Absence becomes a Problem

  • Persistent lateness
  • Persistent Absence
  • Taking disciplinary action
  • Case studies

All businesses with 250 employees or more are required to publish statutory calculations every year showing the pay gap between their male and female employees. 

e.g. if your report showed earn men on average 10% more per year than women (this could be made up from salary, bonuses etc) as a result you should be looking at taking action to reduce or eliminate this pay gap. 

Here at G WiZ Training we are passionate about Equality and Diversity and offer training and development services to help you manage your employees fairly and without discrimination. 


One of the things all of us trainers use are acronyms.

My current one is great for gathering information and is much more nat I than the usual open v closed questions. Here it is:

T  ell me

E  xplain

D  escribe

S  how me

P  recisely

I  n detail

E xactly


Often used in the police force when conducting enquiries.