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168
Spent a couple of days working with a Customer Service Team in Hartlepool this week. We were working on communication skills. What a lovely group of people they were, a truly delightful bunch that made my job thorougly enoyable. What made...
161
I've had quite a busy August; often the school summer holiday period is a quiet one for training work. It's often hard to release people to attend a training session when you are short of team members because many of them are taking...
152
Worked with some really great and interesting people this week. Part of the training I was delivering has a session on giving feedback to others at work, especially in relation to their performance. There are a couple of...
177
I was delivering some training this week on the topic of "Fair Recruitment". It's not a full Recruitment and Selection programme (although I do that as well) but more of a peek into Equal Opportunities, Diversity and how we need...
180
Yes, that old chestnut. We've all heard it haven't we? That moment in a conversation with somone, whether it be at work or in a social environment, with friends or strangers, when someone utters those all too familar words,...